Right of withdrawal

Art. 64 Legislative Decree. N. 206 dated 06/09/2005 Pursuant to and in compliance with article. 64 of Legislative Decree 6 September 2005, n. 206, the customer has the right, within 10 working days from receipt of the products purchased, to exercise the right of withdrawal, consisting in the right to return the products received and get the money refunded. This right applies to all products contained in www.himera.net site, excluding mandatory identification of products delivered sealed and subsequently opened by the customer. Also in accordance with the aforementioned Legislative Decree 206/2005 it should be noted that the return right is reserved exclusively for clients and consumers that is only to individuals who purchase products for their own use and act not related to their professional activity purposes, or if do not make the purchase specifying when ordering a VAT. To exercise the right of withdrawal, the Customer must contact the Customer Support Team Himera no. of 00390510074765 phone. Subsequently, the customer must send a registered letter with return receipt to the following address: Himera Pharmaceuticals srl - Place Via Trattati di Roma, 60 40055 Villanova di Castenaso, ITALY

The customer can forward by e-mail at: customercare@himera.net Upon receipt of the communication, Himera Farmaceutici S.r.l. notifies the customer of the modalities and the return number. The customer has to promptly make the shipment to the address from Himera Pharmaceutical S.r.l. The transport costs and responsibility for the goods during shipment, as provided by law, has to be borne by the customer. It is therefore advisable to ensure the products at the chosen courier, taking care to carefully pack the goods, where possible by inserting it into an outer box, avoiding damage to the original packaging with adhesive tapes, labels, etc. The product must be returned undamaged in the original packaging complete with all its parts etc. In case of transport damage occurred during the return, Himera Farmaceutici S.r.l. will communicate the same to the customer within five working days of receipt of goods, allowing them to file a complaint to the carrier used for transport. The damaged goods will be available for the return and the withdrawal request will be simultaneously canceled. Without prejudice to any repair costs for damages assessed, Himera Pharmaceuticals srl will refund within 30 days, and not before receipt of the purchased goods, the total price of the property by transfer of the amount to the credit card or by bank transfer to the account specified by the customer. The right of withdrawal is lost if the products are returned damaged (for reasons other than transportation) or incomplete. Notes: With regard to purchases by pickup at a store Himera Pharmaceuticals srl, the right of withdrawal does not apply because it is not about distance selling.